Terms of Service

These Terms are an agreement between Serre Labs LLC, a Texas limited liability company (“Serre”), and the business accepting them (“Customer”). By accepting these Terms when registering or purchasing, Customer agrees to them. Anyone accepting on behalf of a business represents that they have authority to bind it.

The launch service is offered to US-based business customers for business purposes, not personal, family, or household use. Users must be at least 18. A non-US business must obtain Serre's written agreement before subscribing.

An applicable signed order controls conflicting commercial terms if it expressly does so. An executed data-processing addendum controls conflicts about its subject matter. A draft DPA or a reference to one does not incorporate it into this agreement.

Administrative purchase-order or procurement-system terms do not amend this agreement unless Serre expressly agrees to them in writing.

During the applicable access period, Customer and its authorized users may use Serre for legitimate business value discovery, analysis, modeling, and sales workflows within purchased limits. Customer is responsible for accurate account information, its users' compliance, workspace permissions, and the security of credentials. Notify support@serre.app promptly of suspected unauthorized access.

Do not circumvent security or usage limits, introduce malicious code, interfere with the service, unlawfully access another party's information, scrape the service at scale, resell access without permission, or reverse engineer it except to the extent applicable law prohibits that restriction. Do not use Serre for unlawful, deceptive, infringing, harassing, or unsolicited communications.

Customer must have the rights and permissions needed for content it submits and for communications, integrations, exports, and sharing it initiates. Do not submit sensitive or regulated information that requires safeguards or contractual arrangements Serre has not agreed to provide.

Customer must comply with applicable export-control and sanctions laws. Do not use the service where its provision or use is prohibited, or use outputs as the sole basis for decisions that require professional judgment or legally required human review.

As between the parties, Customer retains its rights in content it provides and controls its generated business cases and exports, to the extent those rights exist under law. Serre retains its rights in its service, software, documentation, templates, and pre-existing technology. Outputs may not be unique, protectable, or free of third-party rights.

Customer grants Serre a limited license to host, copy, transmit, process, and display Customer content as necessary to provide, secure, and support the service. We will not use Customer content to train AI models.

Subject to our confidentiality obligations and the Privacy Policy, Customer permits Serre to aggregate and deidentify information from Customer content and service activity for internal backend pattern analysis to inform product development and service improvements. This permission does not authorize making Customer content available to other customers or using Customer content to train AI models.

Such aggregated and deidentified information may be retained after account closure only where it no longer identifies a person or Customer and retention is permitted by applicable law and our agreement. We maintain appropriate safeguards against identification and do not attempt to reidentify information treated as deidentified. This permission does not create a broader right to retain otherwise deletable personal information or confidential Customer content.

Each party will protect the other's nonpublic information that is marked confidential or reasonably should be understood as confidential. Customer workspace content is confidential regardless of marking. The recipient will use it only to perform or exercise rights under this agreement, use reasonable care, and limit access to people and providers who need it and are subject to appropriate confidentiality obligations.

These duties do not cover information lawfully known without restriction, independently developed, lawfully received without restriction, or made public without breach. Legally compelled disclosure is permitted, with lawful advance notice and reasonable assistance where permitted.

Serre's Privacy Policy explains its personal-information practices. Processing on Customer's behalf is also subject to an executed DPA if agreed. Customer remains responsible for lawful collection, instructions, and permissions within its control.

Serre assists with business analysis and does not replace independent review of facts, assumptions, sources, or calculations. AI-generated content may contain errors. Projections are illustrative estimates, not guarantees of savings, revenue, return on investment, or other results.

Customer must review generated content before relying on it or sending it to a buyer. Generated outputs are not legal, tax, investment, or other regulated professional advice.

When Customer enables an integration or directs a transfer, Customer authorizes the information exchange needed for that function and is responsible for the permissions it grants. Independently supplied third-party services are governed by their own applicable terms. Their availability, functionality, and handling of information outside Serre's control may change.

Customer may revoke permissions through the relevant provider and request disconnection assistance from Serre. Revocation does not automatically delete information already transferred. This section does not remove Serre's responsibility for providers it engages to perform its own obligations.

Features expressly labeled beta, preview, or experimental are optional, may change or be discontinued, and may be incomplete. Unless expressly included in a signed agreement, roadmap statements are not commitments to deliver future features. No service-level guarantee applies unless Serre agrees to one in writing.

Customer may voluntarily provide suggestions about the service. Serre may use those suggestions without payment or attribution to improve its products. This permission does not transfer Customer's ownership of workspace content, override confidentiality or privacy obligations, or authorize AI-model training on Customer content.

Use of the service does not by itself give Serre permission to use Customer's name, logo, or testimonial in public marketing. Any such permission must be obtained separately.

The order or purchase flow states the price, billing interval, included usage, trial or promotional terms, payment-method requirement, and recurring charges. No trial or promotion applies unless included there. These Terms do not create or change an offer.

Unless the order states otherwise, paid subscriptions are billed in advance and renew for successive periods matching the selected billing interval until canceled before the next renewal. Customer authorizes the charges expressly accepted at purchase. Where a trial is included, conversion follows the price and timing disclosed in that purchase flow.

Usage allowances, credits, overage purchases, expiration, and plan changes follow the rules disclosed for the purchased plan or order. Unused credits do not create a right to a cash refund. Optional purchases require authorization through the applicable purchase flow.

Customer is responsible for applicable transaction taxes, excluding taxes on Serre's income. We will give written notice before a price change affects a subscription; a change will not retroactively change amounts already agreed for a paid period.

Customer may cancel renewal through the account billing controls or contact support@serre.app for assistance. Cancellation stops the next renewal and preserves access through the paid period, unless an earlier suspension or termination right applies. If a trial is included, cancel before it converts to avoid the disclosed recurring charge.

Fees are non-refundable except where required by law, expressly included in an offer or signed agreement, or approved by Serre. Cancellation alone does not refund an earlier charge. These Terms preserve any specific refund guarantee included in the accepted offer.

An approved refund may reverse corresponding unused credits or purchase entitlements. Treatment of partial refunds or already-used credits depends on the approved resolution. A refund does not itself cancel a subscription; request cancellation separately if intended.

We work to keep Serre available, but do not promise uninterrupted or error-free operation. To the maximum extent permitted by law, the service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Either party may terminate for the other's material breach after written notice and 30 days to cure a curable breach. Serre may suspend access promptly where reasonably necessary to address security threats, unlawful activity, or material harm, and will limit the scope and duration where practicable. An incurable material breach may be grounds for termination on notice.

Request needed exports before access ends. After termination, contact privacy@serre.app promptly for export or deletion assistance under the Privacy Policy; termination does not promise indefinite access or storage. Accrued payment obligations, confidentiality, permitted retained-content rights, liability limits, and dispute provisions survive as necessary to give them effect.

To the maximum extent permitted by law, Serre's total aggregate liability arising out of or relating to the service or these Terms is limited to the fees Customer paid Serre in the twelve months preceding the event giving rise to the claim.

To the maximum extent permitted by law, Serre is not liable for indirect, incidental, special, or consequential damages, including lost profits or business opportunities. These limitations apply regardless of legal theory but do not exclude or limit liability that cannot lawfully be excluded or limited.

Texas law governs these Terms, without applying conflict-of-law rules that would require another jurisdiction's law, subject to mandatory applicable law. The parties submit to the state courts in Travis County, Texas, or the federal courts with jurisdiction over Travis County for disputes arising from these Terms or the service.

These Terms do not require arbitration or waive participation in a class action. Contact legal@serre.app first if you would like to seek an informal resolution.

Neither party may assign this agreement without the other's prior written consent, not to be unreasonably withheld, except to a successor in a merger, reorganization, or sale of substantially all relevant assets if that successor assumes the obligations. Assignment does not authorize broader use of personal information or reduce existing confidentiality commitments.

Neither party is responsible for a delay caused by events beyond its reasonable control while it takes reasonable steps to limit the impact and resume performance. This does not excuse amounts already due, eliminate applicable data-protection duties, or displace either party's express termination rights.

The parties are independent contractors. This agreement does not create a partnership, employment relationship, agency, or rights for third-party beneficiaries. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver.

We will provide notice of material changes before they take effect and obtain any acceptance required by applicable law or our agreement. Material Privacy Policy changes require at least 14 days' advance email notice to registered users. An updated webpage alone does not override an applicable signed agreement.

These Terms and any applicable signed agreement govern the service. Contractual notices must be sent to the contact specified in that agreement or, for Serre, legal@serre.app; Serre may send notices to Customer's designated account contact. Keep that contact information current.

Questions or contractual notices: legal@serre.app. Support and billing: support@serre.app. Privacy requests: privacy@serre.app.